OneLeaf wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.
Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from OneLeaf:
- You have 30 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from OneLeaf.ai online store can be returned to OneLeaf. OneLeaf products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For non-quality issue returns, customers also need to bear the shipping cost that Oneleaf shipped the packages to them.
How to Return an Item
Follow these steps for a return of a Product within 30 days of purchase:
- Please contact our Support team email@example.com (by sending us a email) or visit contact us to initiate the return process
- Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Also, please sending us the tracking number, so we can track the items.
Once the Product is received and verified, you will receive a confirmation email. If all is in order, any refund will be processed and a credit will be applied to the original method of payment within 2 weeks.